TheDMAWay
The DMA Way

Client Service Principles

by DMA Staff | Nov 05, 2015
Client Service Principals


Honesty, Integrity, Ethics and Respect

These attributes are at the forefront of all things we do.

True Professionalism 
DMA’s philosophy is that true professionalism includes all of the following as core components to be provided to our clients as a minimum standard of service at all times:

  • Responsive
  • Courteous
  • Accessible
  • Effective
  • Thorough
  • Reliable
  • Confidential
  • Innovative
  • Results-Driven
  • Focused
Deliver on Our Promises
We do what we say we’ll do, and we stand behind our work.

An Extension of Your Tax Department 
We will go well beyond partnering with our clients by operating as an extension of our client’s tax department. We focus on our client’s objectives and interests as if we were actual employees within the tax department.

Exceptional Tax Resources 
We will assign experienced professionals to all engagements, ensuring unparalleled service to our clients. We fully accept the responsibilities entrusted to DMA by our clients. DMA will not assign less experienced employees to tasks better performed by seasoned professionals.

Please do not hesitate to contact your local DMA office should you have specific questions or requests.